Reza Setayesch

Education

Bachelor Degree

I obtained my Bachelor degree in Computer Science from the b.i.b. International College in Bielefeld, Germany.

Bachelor Degree

I obtained my Bachelor Degree in Business Management from Karaj Azad University in Iran.

Skill Set

Client Technology Advisor

• Overall delivery of IT-managed services to company clients.
• Day-to-day service delivery analyzes.
• Working with technology consulting solutions and other involved teams.
• Reporting and communicating with the client’s budget.
• Reporting and communicating with clients’ risk management.
• Collaborate with the client’s CIO, CEO, and CFO to execute a strategic road map.
• Plan, design, and execute all client IT projects and development.
• CIO and CEO technology advisory.
• Working and managing different internal teams and vendors.

IT Manager

• Managing five direct report technicians and working with over a hundred people on different teams and as a vendor.
• Manage on-site IT support for our enterprise client businesses with more than one hundred users onsite and over 100 remote users.
• Collaborating with other IT teams in the US and overseas to improve the efficiency of services.
• Managing, designing, and implementing automation software. Manage the installation and upgrade of legacy structures to more modern tools like WDS, MDT, PXE, and cloud servicing.
• Implement, and maintain asset management strategies for the client.
• Improve users’ time efficiency by completing a minimum of sixty daily tickets using help desk ticketing systems, ServiceNow.
• Align the client security baselines with complete security protocols. Plan and execute multiple security training for the end users.
• Maintain user productivity by ensuring the functionality of computer hardware - HDD, Printers, and servers.
• Active directory administration and management.
• Managing the Microsoft365 and Office365 licensing and administration.
• Support consistency by training end-users to run new software and computer equipment.
• Reduce downtime by ensuring that the maintenance schedule is implemented.

Helpdesk Manager

• Managing a team of twenty-five technicians around Southern California.
• Supply on-site IT support for corporations, including ATOS and Conduent.
• Managing helpdesk technicians to ensure to stand on top of Service Delivery for our clients.
• Improve users’ time efficiency by completing a minimum of eighty daily tickets using helpdesk ticketing systems such as ServiceNow, Zendesk, and Freshdesk.
• Reduce the SLA by around 65% with proper training for helpdesk technicians and as well as end-users.
• Support consistency by training thirty users to run new software and computer equipment.
• Reduce downtime by ensuring that the maintenance schedule is implemented.

Senior Field Area Manager

• Managing a team of fifteen technicians in the great Los Angeles area.
• Assignment 60 to 70 client tickets per week to my technician’s team.
• Decreasing SLA by 55%.
• Assignment proper service training to my team. Track and update service technician requirements by OEMs (Dell, Lenovo, IBM, and HP) and make sure my group meets all requirements.
• 16,000 successful client calls with my team

IT Area Manager

• Working with three other supervisors. Managing a team of eight desktop support technicians and supporting around three hundred stores in the four states.
• Manage and improve IT procedures company nationwide.
• Implementation of asset management procedure.
• Helped with improving business lending processes by compiling management reports.
• Managed five direct reports and three districts.
• Increased efficiency by 55% by evaluating IT processes and strategies, making new apps and new registers applications, and renewing old structures.

IT Assistant Manager - Bielefeld, Germany

• Assisting the IT Manager in managing a team of fifty technicians and developers.
• Imparted valuable insights by collaborating with the web development and Java programming teams of some clients’ software developments.
• Saved users 20 hours per month by finding ongoing ticketing and troubleshooting issues.
• Administrating company Google G-Suite, installing, troubleshooting, …
• Setting up servers based on Linux (Ubuntu and Debian) OS. Administrating and maintenance.
• Supporting company Apple products. Repair any apple products, install Mac OS, and support the assets.
• Maintain information technology strategies.

IT Help Desk Assistant Manager

• Increased system capacity by upgrading hardware and designing a network prototype that made our procedures easier and faster
• Boosted accessibility for 25,000 during work time clients by establishing wireless networks
• Sped up processes by assembling and setting up 6 servers installed and set up VM
• Enhanced functionality by acting as an assistant Java developer for company software